Privacy policy

Vialo is a web platform for managing research labs: samples, equipment, supplies and the temperature of fridges and freezers. This policy covers the website and the platform.

What data we use

• Your account: name, email, chosen language and the labs you belong to, with your role in each.
• Google sign-in: if you choose "Continue with Google", Google shares your name, email and account identifier with us. We only use them to log you in. We don't access your email, contacts or Google files.
• What your lab records: samples, equipment, supplies, sensor readings, attachments and each lab's own fields. That data belongs to the lab.
• Change history: who created, moved or edited each record, and when.
• Notifications: if you turn them on, the subscription for each browser where you get them and the email you choose for alerts.
• Contact form: what you fill in to request a trial or write to us.
• Cookies: only the ones needed to keep you logged in and remember your language. We don't use third-party advertising or analytics cookies.

Why we use it

To provide the service: let you log in, see and record your lab's data according to your role, send you the alerts you chose, keep the platform secure and reply when you write to us. We don't sell data or use it for advertising.

Who we share it with

Only with the providers that run Vialo, and only what each one needs:

• Supabase: database, sign-in and attachments (servers in São Paulo, Brazil).
• Vercel: hosts the web app.
• Brevo: sends alert and contact emails.
• Google: if you choose to log in with Google, and to send sign-in and invitation emails.
• Browser notification services (from Google, Mozilla or Apple, depending on your browser): deliver the notifications you turned on.

If you connect an AI assistant to Vialo with a token, that assistant sees the data its token allows, and its provider processes it under whatever you or your lab agreed with them.

Separation and security

Each lab's data stays in that lab: separation and each role's permissions are enforced in the database, not just on screen. Connections are encrypted, and passwords and tokens aren't stored in plain text.

How long we keep it

As long as your account or your lab is active. The lab can export its data at any time; if it stops using Vialo, we delete it on request.

Your rights

You can ask to see, correct, export or delete your personal data. Write to us through the contact form or ask your lab's admins. In Argentina, you can also file a complaint with the Agencia de Acceso a la Información Pública.

Changes

If we change this policy, we'll post the new version here with its date.