Terms of service

These terms cover the Vialo website and platform, used to manage research labs. By using Vialo you accept them; if you use it on behalf of a lab or institution, you accept them on its behalf.

The service

Vialo lets you record samples, equipment, supplies and temperatures, with role-based permissions, a change history, an API and an optional AI assistant. Each lab turns on the modules it needs.

Accounts and access

• You get in by invitation from a lab's admins, with email and password or with Google. Vialo doesn't offer open sign-up.
• You're responsible for keeping your access and the tokens you create safe. If you think someone used your account, tell us and your lab's admins.
• Each lab's admins decide who gets in and with what role, and can remove access at any time.

Data belongs to the lab

What each lab records is its own. Vialo only uses it to provide the service, as explained in the privacy policy. The lab can export its data at any time.

Acceptable use

You may not use Vialo to:

• upload data you have no right to use;
• try to access other labs' data or get around permissions;
• overload the platform, for example with automated requests beyond the API limits;
• do anything illegal.

If someone does, we may suspend their access.

Availability

We do our best to keep Vialo running and never lose data, but there may be interruptions for maintenance or failures. During the free trial the service is provided as is. Vialo doesn't replace the records your lab is required to keep by regulation, nor its quality management system.

Liability

To the extent the law allows, Vialo isn't liable for indirect damages or for decisions made based on the recorded data. Each lab is responsible for what it records.

Trial, plans and cancellation

The trial lasts 15 days and needs no card. Paid plans, when offered, will be detailed when you sign up. A lab can stop using Vialo whenever it wants: it exports its data and, on request, we delete it.

Changes

We may update these terms. We'll post the new version here with its date and, if the change is significant, announce it in the platform.

Contact and governing law

For any question, write to us through the contact form. These terms are governed by the laws of the Argentine Republic.